Senior/ CRM Executive, Luxury Retail (Ref. No.: 26891)

Our client, well-known Luxury Brand, specializing in handbags fine jewelry, watches and accessories, is looking for an enthusiastic individual to join their team.

Oversee the brand's CRM system, including maintaining customer profiles, tracking customer interactions, and generating reports
Develop and implement CRM strategies to enhance the customer experience and drive loyalty
Plan and coordinate events such as VIP experiences, product launches, and client appreciation gatherings
Liaise with internal stakeholders (e.g. marketing, sales) and external vendors (e.g. venues, caterers) to ensure seamless event execution
Manage event budgets and ensure events are delivered within allocated costs
Analyze event data and customer feedback to continuously improve the event planning process
Provide exceptional customer service to high-net-worth clients before, during, and after events

Bachelor's degree in hospitality management, event planning, or a related field
Minimum 2 years of experience in luxury retail, hospitality, or event management
Proven track record of successfully planning and executing high-end, VIP-level events
Expertise in CRM systems and customer relationship management strategies
Strong project management, communication, and interpersonal skills
Ability to work under pressure and meet tight deadlines
Proficient in Microsoft Office Suite (Excel, PowerPoint, Word)
Excellent attention to detail and problem-solving skills
Proficient in both written and spoken English, Cantonese and Mandarin
Candidates with more experience will be considered as Senior Executive
Immediately available is highly preferred

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Senior/ CRM Executive, Luxury Retail (Ref. No.: 26891)