IT Services Manager - Bank - Permanent (HK$50K - $60K) (Ref. No.:
26279)
Our client, a Leading Bank, is looking for high-caliber person to
fill the position.
工作职责
-
Act as a team head of internal and/or external helpdesk to
provide guidance to other colleagues to handle daily helpdesk
calls, service requests and enquiries arisen from both internal
users and bank customers
-
Manage all scale of IT projects with client-side's aspect and
provide recommendations
-
Monitor both vendor's and team's performance on service delivery
to meet company standard and service levels
-
Administrate IT Services day-to-day man-power resources
allocation for IT Projects, helpdesk calls, service requests,
and routine patching exercises
-
Act as a representative on behalf of ITD to prepare annual BCP
on both IT requirement changes and recommendations
-
Act as a representative on behalf of ITD to participate offices
and branches setup on providing IT requirements
-
Involve in project team for projects that require IT service and
support. Schedule and arrange IT Service tasks to
accomplish the projects
-
Keep track of up-to-dated information technology trend and look
for applicable IT solutions for ongoing improvement
-
Prepare monthly report of IT Services to Head of Infrastructure
Services if required
-
Assist ITD to prepare annual budget and capital expenditure of
IT Services
工作要求
-
University degree in Information Technology or related
discipline
-
At least 10 years experiences in IT Support which 2 years in
managerial level
-
Good in user management, desk-side computer hardware setup,
software installation & troubleshooting (including WinOS, MS
Office / Outlook, GPO, SCCM, MDE, SEP, NAC, Avaya One-X, DHCP,
Wi-Fi configuration, etc.)
- Experience in managing IT project, BCP arrangement, etc.
- Good knowledge on IT trend, market and security standards
- Strong communication skill both in Chinese and English
- Mature and able to work under pressure
-
Good people skills to work with people at different job levels
- 职位编号:
- 26279
- 日期:
- 09/06/2023
- 工作类别:
- 资讯科技 / 电讯
- 薪金范围:
- $Neg.
- 学历要求:
- Degree
- 联络电邮:
-
[email protected]
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