Customer Care Executive – Luxury Brand (Ref. No.: 26544)
Our client, a well known Luxury Brand, is looking for high-caliber
person to fill the position.
工作职责
-
Respond to customer inquiries, concerns, and complaints promptly
and professionally via phone, email, chat, or other
communication channels
-
Provide accurate and detailed information about products,
services, and company policies to customers
-
Assist customers with placing orders, processing returns, and
resolving billing or shipping issues
-
Identify and escalate complex or unresolved customer issues to
the appropriate department or supervisor for further resolution
-
Maintain a thorough understanding of product features, benefits,
and updates to effectively address customer inquiries
-
Follow up with customers to ensure their concerns have been
resolved to their satisfaction
-
Build and maintain strong customer relationships by providing
personalized and attentive service
-
Collaborate with cross-functional teams to improve customer
satisfaction and identify opportunities for process enhancements
-
Keep accurate records of customer interactions and transactions
in the CRM system
-
Strive to meet or exceed established customer service metrics,
including response time, resolution time, and customer
satisfaction ratings
工作要求
-
2 years’ experience in customer / after sale service
function
- Excellent verbal and written communication skills
-
Ability to empathize with customers and de-escalate tense
situations
- Strong problem solving and conflict resolution skills
- Ability to multitask and prioritize tasks effectively
-
Positive attitude and a passion for delivering customer service
- 职位编号:
- 26544
- 日期:
- 22/09/2023
- 工作类别:
- 其它
- 薪金范围:
- Monday to Friday work
- 学历要求:
- Non-Degree Tertiary
- 联络电邮:
-
[email protected]
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