Customer Care Executive – Luxury Brand (Ref. No.: 26544)

Our client, a well known Luxury Brand, is looking for high-caliber person to fill the position.

Job Duties

• Respond to customer inquiries, concerns, and complaints promptly and professionally via phone, email, chat, or other communication channels
• Provide accurate and detailed information about products, services, and company policies to customers
• Assist customers with placing orders, processing returns, and resolving billing or shipping issues
• Identify and escalate complex or unresolved customer issues to the appropriate department or supervisor for further resolution
• Maintain a thorough understanding of product features, benefits, and updates to effectively address customer inquiries
• Follow up with customers to ensure their concerns have been resolved to their satisfaction
• Build and maintain strong customer relationships by providing personalized and attentive service
• Collaborate with cross-functional teams to improve customer satisfaction and identify opportunities for process enhancements
• Keep accurate records of customer interactions and transactions in the CRM system
• Strive to meet or exceed established customer service metrics, including response time, resolution time, and customer satisfaction ratings

Job Requirements

• 2 years’ experience in customer / after sale service function
• Excellent verbal and written communication skills
• Ability to empathize with customers and de-escalate tense situations
• Strong problem solving and conflict resolution skills
• Ability to multitask and prioritize tasks effectively
• Positive attitude and a passion for delivering customer service

Job No.:

26544

Date:

22/09/2023

Job Category:

Other

Salary:

Monday to Friday work

Qualification:

Non-Degree Tertiary

Apply Email:

[email protected]

Apply Now